Frequently asked questions
Can I pay for an order on Enampafie?
Yes. You pay on Hubtel's own page, which shows the ways you can pay and the full amount, including any charge Hubtel adds, before you pay.
Do I need an account to look at animals?
No. You need an account, with a confirmed email address, to buy or make an offer.
What happens when I press Buy now?
An order is created straight away at the asking price and the animals are set aside for you. Pay within 72 hours, or the order is cancelled and the animals go back on sale. You can hold up to 3 unpaid orders at a time.
What happens when a seller accepts my offer?
An order is created at the agreed price and the animals are set aside for you. If the order is not paid within 72 hours it is cancelled and the animals go back on sale.
Who confirms that I received the animals?
Only you, the buyer. The seller can mark the order as delivered, but the order is not treated as complete until you confirm, or an administrator decides after a dispute.
What if the animals are not as described, or never arrive?
Open a dispute from the order page. Both sides can add their account and photos. An administrator reads everything and decides. A decision is final and is recorded with the reasons.
Can I get my money back?
Refunds are made by an administrator after a dispute is decided in the buyer's favour, or when an administrator cancels a paid order. See the refund policy. Ask for it from your order page before you confirm receipt. Staff check it and send the money back, the way you paid or to the account you give.
Does "profile reviewed" mean the animals are healthy?
No. It means staff looked at the details the seller gave. Health and vaccination notes are written by the seller and are not checked.
Who can see my phone number and email?
Not the public. The other person in an order can see the contact details needed to complete it. Staff can see account details when they review sellers, orders and disputes.
I forgot my password.
Use "Forgot your password?" on the sign-in page. Email delivery is not switched on in every environment yet.
How do I become a seller?
Register, then apply on the Sell page. Staff review your details before any listing can be public.