Refunds
Draft. This text describes how Enampafie works today. It has not been reviewed by a lawyer and is not yet a final legal document. It will be replaced after professional review before the site opens to the public.
Payment on Enampafie is taken through Hubtel. You ask for a refund from your order page; staff check it and send the money back, the way you paid or to the account you give.
When a refund can happen
- A dispute is decided in the buyer's favour. An administrator can refund all or part of the payment. If only part is refunded the order stays in dispute until the rest is refunded.
- An administrator cancels a paid order that has not been handed over. The whole payment is refunded and the animals go back on sale.
- A payment was held for review and rejected while the payment provider still held the money. The administrator can return it.
What is not refunded automatically
Nothing is refunded just because a buyer changes their mind after paying. Delivery costs agreed between the two sides are not handled by Enampafie.
How it is done
Only administrators can issue a refund. Each refund has a note, is recorded, and cannot be undone. Both sides are told when it happens. A refund can never be larger than the payment.